Shipping policy
Refund Policy
Last updated: June 18, 2026
Thank you for shopping at Indigo & Iris. We hope you are satisfied with your purchase. Please review our return and refund policy below.
Returns
We accept return requests within 30 days of you receiving your order.
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition as when you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation is required.
Certain types of items may not be eligible for return, including:
Gift cards
Downloadable software products
Personalized or custom-made items
Clearance or final sale items
Return Process
To request a return, please contact us via:
Email: [Your Email Address]
Please provide the following information:
Order number
Customer name
Reason for return
Photos of the item (if damaged or defective)
Returns sent back without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment service provider.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photos or other evidence to verify the issue before arranging a replacement or refund.
Non-refundable Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Unless otherwise stated, the customer is responsible for return shipping costs.
Order Cancellation
You may cancel your order within 24 hours of placing it. Orders cannot be cancelled once they have entered the processing stage or have been shipped.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Indigo & Iris
Email: tkrjxgdtzm@privaterelay.appleid.com